Booking Conditions

The small print is never the easiest reading, but is important.  Our Booking Conditions outline our policies and procedures and clarify the contractual agreement between you, the lead person reserving the property (inclusive of all your guests), hereby known as “the guests” and us, Western Meadows Glamping, hereby known as “the owners”.  
1.     GENERAL
1.1     The company’s title is Western Meadows Glamping and the owners are Margaret and Colin Webster.   Our registered address is:    Western Meadows, Under Lane, New Mills, Launceston, Cornwall, PL15 8SN.
1.2     Rental agreements are made between Western Meadows Glamping, “the owners”  and “the guests” (inclusive of all parties within that reservation).
1.3    Your deposit payment is confirmation of your reservation.   Upon receipt of your deposit it is confirmed that “the guests” agree to our Booking Conditions. 
2.     RENTAL DURATION AND TIMES
2.1     Rentals are for a maximum of four weeks and commence at 1600 hrs on the first day of the rental and end at 0900 hrs on the day of departure unless otherwise notified.  
2.2.     The arrival date and the departure date will hereby be referred to as “the rental period” and will be stated on the Booking Confirmation provided to “the guest” when they make their reservation.  “The rental period can only be exceeded if “the owners” give written approval.  If “the guests” exceeds “the rental period” without prior approval, for whatever any reason, they will be liable for any and all costs of whatever nature incurred because of an unauthorised rental period. 
2.3.    Guests should come to the house upon arrival.
3.     DEPOSIT
3.1     If a reservation is made eight weeks or more before “the rental period” is due to start, a deposit of 20% will be required.
3.     If a reservation is made less than eight weeks before “the rental period” is due to start, the full rent, plus all additional charges, must be paid in full at the time of booking.
3.4     Should “the owners” reject a booking request, for whatever reason, the rent and any additional charges paid by “the guests” will be refunded immediately.
4.     FINAL PAYMENT
4.1     Unless otherwise agreed by “the owners” in writing, the price for “the rental period” shall be the rent for the property, plus all additional charges, as set out in the Western Meadows Glamping website at the time of the booking or requested by “the guests”.
4.2     Subject to condition 6, upon receipt of the reservation being accepted by “the owners”, “the guests” is liable for payment of the balance of the rent, plus any additional charges.
4.3     The final payment of the rent, plus any additional charges are payable to “the owners”, six weeks before the start of “the rental period” and is hereby known as “the due date”.  Non-payment of the balance of the rent, plus any additional charges, by “the due date” will be treated as a cancellation unless an agreement has been made between “the owners” and “the guests” prior to “the due date”.
4.4     If payment has not been received by “the due date”, then “the guests” will lose their booking and the deposit will be forfeit.
4.5     “The owners” shall not be responsible for sending a reminder of “the due date”.   “The due date” will be set out on the Booking Confirmation and Invoice.
5.     ALTERATION OF A RESERVATION
5.1     Once a reservation has been accepted by “the owners” the reservation can only be altered by “the owners” agreeing in writing.    
5.2     “The rental period”  may be altered, up to six weeks before the arrival date.  “The guests” must put this request in writing to “the owners”.  If “the owners” can accommodate this alteration to the reservation they will agree in writing to “the guests”.   The date the request is received by “the owners” will be classed as “day 1”.
5.3     If the date of the request to alter a reservation from “the guests” is  less than six weeks before the arrival date and  we cannot accommodate “the guests” request to alter the reservation, “the rental period” will stand and “the guests” will be liable for the rent, plus any additional charges.  The date the request is received by “the owners” will be classed as “day 1”.
6.     CANCELLATION
6.1     A booking can only be cancelled prior to the start of “the rental period”.
6.2     If “the guests” wishes to cancel “the rental period”, they must notify “the owners” in writing  of their wish to cancel “the rental period” as soon as possible.
6.3     In the event that notice to cancel has been received by “the owners”, then a cancellation charge will be payable.  This will depend on the number of days notice given (in writing) by “the guests” before “the rental period”.   The number of days notice refers to the date the cancellation was received by “the owners”.   The date the request is received by “the owners” will be classed as “day 1”.
The amount payable is set out below:
Number of days before “the rental period” that notification is received Cancellation Charge (as a percentage of the total cost of “the rental period”
14 days 100% 
15 – 27 days 75%
28 – 41 days 60%
42 days or more Deposit
7.     OPTIONAL EXTRAS
All optional extras that are listed will be charged at the rates shown.
8.     DISCOUNTS
8.1     A 10% discount will be applied to parties of 2 + cot on the dates of:
           24 April to 22 May 2021; 5 June to 17 July 2021 and 4 September to 16 October 2021.
8.2     A discount of 5% will be applied to a returning guest reserving a property for up to two weeks (maximum).  The guest must have reserved a property during the previous 18 months to qualify for discount.  Only one discount will be applied to returning guest and will be given to the lead name on previous reservation.  Discount will be applied on balance of invoice and will forfeit deposit on cancellation for whatever reason.
9.     PRICE CHANGES
Western Meadows Glamping reserves the right to increase or amend the rental price quoted on the website at any time and without notice.  Increased or amended prices will only be applied to reservations received after the amendment has been made.
10.     METHOD OF PAYMENT
Payments should be made via electronic bank transfer and bank details are on the booking form and invoice.   Cheques should be made payable to ‘Western Meadows Glamping’ and will only be accepted up to eight weeks prior to “the rental period”.   Any charges raised against Western Meadows Glamping by their bank for handling dishonoured cheques, bank transfers or any other payments will be passed on to “the guests”, who will be liable to reimburse Western Meadows Glamping within seven days of receipt of notification from Western Meadows Glamping.
11.     OVERSEAS RESERVATIONS
Overseas guests may only pay via international electronic transfer.   Details of the IBAN and Swift BIC number can be found on the booking form and invoice.  Any charges for payments from overseas will be passed on to “the guests.
12.     ELIGIBILITY
Bookings will not be accepted from:
12.1     groups under the age of 18 years or stag or hen parties.
13.     THE RENTAL PERIOD
“The guests” has the right to occupy the property for “the rental period” only (within the meaning of Schedule 1, Paragraph 9 of the Housing Act 1988).
14.     GUEST OBLIGATIONS
“The guest” agrees:
14.1     To pay for all additional fuel incurred during “the rental period” and not included in the rent;
14.2     To pay for any losses or damages to the property and contents caused by” the guests”  (reasonable wear and tear excluded).  If it is proven that damage is directly attributable to “the guests” then “the owners”, has the right to reclaim any costs incurred.  All damage or breakages must be reported immediately so issues can be put right before the arrival of the next guests.
14.3     It is “the guests” responsibility to take reasonable care of the property and leave it in a clean and tidy condition at the end of “the rental period”.   A cleaning service is not provided if “the rental period” is under 7 days; unless “the guests” has requested it.  If “the guests” is staying for two weeks or more “the owners” will change the bed linen and towels with no charge.  A mid-week full clean is available for guests staying for two weeks or more.   A clean or mid-week clean will only be done if “the guests” has indicated this on the booking form.  A charge of £55.00 will be made for each clean.  There is an inspection of the property after the end of “the rental period” and if any items are found missing during this, “the owners” will take suitable action to retrieve or seek reimbursement for these items.  A list of inventory is outlined and accounted for for each reservation made.  “The guests” will be restricted from reserving property on Western Meadows Glamping in the future.
14.4     “The guests” must permit “the owners” reasonable access to the property on request.
14.5     “The guests” will not share possession of the property with anyone other than that indicated on the booking form.  
14.6     “The guests” will not sell or transfer the reservation to another party without “the owners” agreement in writing and with sufficient notice.
14.7     “The guests” will not exceed the total number of people stipulated in the property description for whatever reason.  A cot may only be occupied by a child aged 24 months or less.
14.8    Western Meadows Glamping has a “quiet time” between the hours of 11.00pm and 6.30am.
“The guests” may not cause an annoyance or become a nuisance to occupants of adjoining properties or neighbours within the vicinity of Western Meadows Glamping.  Any guests who cause a serious disruption will be asked to vacate the property.  
14.9     Guests are absolutely not allowed to smoke on the property or around the surrounding areas of Western Meadows Glamping.  Any guests caught smoking in these areas will be asked to vacate the property.
14.10      One tub of each hard and soft treated wood is provided for the wood burning range cooker and wood burning hot tub per day free of charge.   Any extra tubs of wood required can be purchased @ £7.00 per tub.  This wood has been specially processed and is suitable for the named equipment.  This wood should not be used on the fire pit as it burns too long and hot and is not suitable for a BBQ or toasting marshmallows.  Free wood is provided for the fire pit and is accessible behind the trampoline.  “The guests” should be aware that the fire pit is open and gets very hot and therefore the risk of burns and scalds is very high.  “The guests” should ensure that the fire pit is not piled too high with wood and is attended at all times.  “The guests” should not leave young children unattended if they have lit the fire pit.
15.    NON-AVAILABILITY OF THE PROPERTY
If for any reason beyond “the owners” control, the reserved property is not available for “the rental period” (i.e. due to storm damage or the property being unsuitable or dangerous to rent) “the owners” will transfer “the rental period” to another property if possible.  If this is not possible and “the guests” do not want an alternative date “the owners” will refund the deposit and/all rent, including any other charges that “the guests” has paid .

16.     LIABILITY

16.1     Western Meadows Glamping will not be liable for any act, neglect or default or any other person not within their employ or otherwise under their control, nor for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which “the guests” or any other person may suffer or incur arising out of, or in any way connected with the rental unless Western Meadows Glamping is responsible.  In addition, “the owners” and Western Meadows Glamping accept no liability for loss of or damage to “the guests” possessions, including vehicles, motor or pedal cycles and other forms of  transport, on “the owners” property or land.
16.2.     “The guests” are required to have their own holiday insurance for the duration of “the rental period” with Western Meadows Glamping and this should cover all their party, including; their animals, personal belongings, money, pedal cycles, vehicles, equipment, foods, medicines, injury or death how so ever caused whilst on the grounds of Western Meadows Glamping.  The insurance should also cover cancellation of the holiday due to circumstances outside of the control of Western Meadows Glamping,
16.3.     Nothing in these conditions excludes or limits the liability of Western Meadows Glamping:
16.3.1      for death or personal injury caused by Western Meadows Glamping negligence;
16.3.2      for any matter which it would be illegal for Western Meadows Glamping or “the owners” to exclude or attempt to exclude their liability.

17. PROPERTY DESCRIPTIONS

Some of the information on this website relates to matters beyond the properties such as shops and public houses.  Closure of such premises and other changes to external facilities are outside “the owners” control.  If “the owners” is aware of any material changes to the website at the time of “the guests” booking, then it shall endeavour to inform “the guests” of these changes.  Please note that Wi-Fi is not available.
18.     COMPLAINTS
18.1.    Any complaints must be notified to “the owners” as soon as reasonably practicable, as “the owners” may be required to carry out an on-the-spot investigation and if necessary, take remedial action.   “The guests” have a legal obligation to mitigate their loss.
18.2.     If “the owners” are denied the opportunity of investigating the complaint within a reasonable time or denied the opportunity to put matters right during “the rental period”, then “the guests” will waive all rights.
19.     DOGS
19.1     Dogs are only permitted with the prior consent of “the owners” and where dogs are permitted; “the guests” should make every effort to keep their dog/s under control and exercised so as not to cause nuisance to other guests.  If your dog/s are normally boisterous, “the guests” should consider keeping them on a lease whilst on the property.
19.2.     Dogs are not permitted in the bedrooms or on the furniture and must not be left in the property unsupervised as this can result in considerable damage to the property and also cause distress to the dog.   A charge will be made for each pet. 
“The owners” will not accept responsibility for the safety or behaviour of “the guests” dog/s.
20.     INVENTORY
There is an inventory in your information pack.  It lists all items that are in the property.  An inspection of the property and these items is carried out before “the guests” arrive and after “the guests” leaves and the property has been cleaned.  Any breakages or items that are out of order are replaced.  If you find any discrepancies you are obliged to report them to “the owners” within 24 hours of arrival.  We cannot replace or fix these if we do not know about it.   If none are reported “the owners” will assume everything is okay.
21.     BED LINEN AND TOWELS
Linen and towels are changed between “the rental period” and a fresh set is provided weekly if “the rental period” is over 7 days.
23.     BREACH OF CONTRACT
23.1     If there is a breach of any of these conditions by “the guests”, “the owners” reserves the right to re-enter the property and end “the rental period”.  “The guests” will be asked to leave.
23.2.     Ending “the rental period” by “the owners” will not affect “the guests” other rights.
24.     GOVERNING LAW AND JURISDICTION
Any dispute will be governed by the non-exclusive law and jurisdiction of the English or Scottish Courts.
25.    AUTHORITY TO SIGN
The person who completes the reservation certifies that:
  • He or she is authorised to agree the Booking Conditions on behalf of all persons included on the reservation, including those substituted or added at a later date;
  • The signatory is over eighteen years of age;
  • They agree to take responsibility for the party occupying the property, and to notify “the owners” if they are not a member of that party.
26.     DISCREPANCIES
In case of a discrepancy between these Booking Conditions and any other contents of the Western Meadows Glamping website, these conditions shall prevail, but this shall not limit Western Meadows Glamping’s liability for failure to supply the accommodation as described on the website.
27.    PREVIOUS WEBSITES
This website and these Booking Conditions replace and supersede all previous websites and Booking Conditions.
28.     VALIDITY CLAUSE
In the event that a court finds that a condition in these Booking Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Booking Conditions, which will continue to be valid and have full force and effect.
29.     TELEVISIONS
There are no televisions in the tents.
30.     MOBILE PHONES
The tents are situated in a beautiful but remote countryside location.   This means you might not be able to get reception on your mobile.   For some this is a blessing, for others it just won’t do.  If a mobile phone is important to you, you should consider this carefully before making a reservation.
31.  WI-FI
At his time there is no Wi-Fi provided.